Frequently Asked Questions

Our Shoppe

Saturday and Sunday:
11 am-5 pm


We're a small team that packs all orders by hand. We try to ship everything out as soon as possible and ship everything out within the week. If. you haven't seen a shipping confirmation within a week, reach out to us at


Eligibility for Returns:

  • We accept returns for items purchased directly from our online shop.
  • All return requests must be made within 14 days from the date of delivery.
  • The item(s) must be unused, in their original packaging, and in resalable condition.

Non-Returnable Items:

  • Personalized or customized items.
  • Gift cards.
  • Workshop or course registrations.
  • Perishable goods or items that have an expiration date.

Return Process:

  • To initiate a return, please contact our customer service team at within the specified return period.
  • Our team will guide you through the return process and provide you with any necessary instructions.
  • Please securely package the item(s) and include the original order confirmation or receipt.

Return Shipping:

  • The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped, damaged item).
  • We recommend using a trackable shipping method and purchasing shipping insurance for your protection.

Refund or Exchange:

  • Upon receiving and inspecting the returned item(s), we will process the refund or exchange based on your preference.
  • Refunds will be issued to the original payment method used for the purchase.
  • Exchanges are subject to product availability. If the requested item is not available, we will issue a refund instead.

Restocking Fee:

  • We do not charge restocking fees for eligible returns.

Damaged or Incorrect Items:

  • If you receive a damaged or incorrect item, contact us within 7 days of receiving the item and provide relevant details. We will resolve the issue promptly.

 Please note that this online return policy is applicable to online purchases only. In-store purchases have a separate return policy. For any further inquiries or clarification regarding our return policy, please reach out to our customer service team. We are here to assist you and ensure your satisfaction. Thank you for shopping with us!


Yes! We welcome photographers to The Kinlands with two types of photography passes. With our daily photography passes you get access to outdoor spaces for two hours on the day of your booking.

We also offer our Garden House space as a studio space, which you can rent by the hour here.

Photographers are responsible for knowing and communicating our terms to their clients. You can find our Photographer Terms of Service here.

Garden House Events

  1. Make sure the Garden House will fit your needs by reading our Garden House Rental page thoroughly.
  2. If needed, take a tour of the space to ask any lingering questions.*
  3. Hold your date by paying the $300 security deposit.
  4. A team member will be in touch to send the Event Rental Agreement and a final invoice.**

*A tour is required if the event is a wedding and/or is three hours or more.

**Please note that the final invoice will be the full hourly rate + any desired add-ons. The security deposit is not applied, but rather. is a separate charge that will be refunded at the conclusion of your successful event.

Yes! Check out Prim: The White House for smaller gatherings, workshops, photo shoots and more.

We're here to help! If you don't find the answer you're looking for, send us an email at