Returns and Exchanges

Eligibility for Returns:

• We accept returns for items purchased directly from our online shop.
• All return requests must be made within 14 days from the date of delivery.
• The item(s) must be unused, in their original packaging, and in resalable condition.

Non-Returnable Items:

• Personalized or customized items.
• Gift cards.
• Workshop or course registrations.
• Perishable goods or items that have an expiration date.

Return Process:

• To initiate a return, please contact our customer service team at info@thekinlands.com within the specified return period.
• Our team will guide you through the return process and provide you with any necessary instructions.
• Please securely package the item(s) and include the original order confirmation or receipt.

Return Shipping:

• The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped, damaged item).
• We recommend using a trackable shipping method and purchasing shipping insurance for your protection.

Refund or Exchange:

• Upon receiving and inspecting the returned item(s), we will process the refund or exchange based on your preference.
• Refunds will be issued to the original payment method used for the purchase.
• Exchanges are subject to product availability. If the requested item is not available, we will issue a refund instead.

Restocking Fee:

• We do not charge restocking fees for eligible returns.

Damaged or Incorrect Items:

• If you receive a damaged or incorrect item, contact us within 7 days of receiving the item and provide relevant details. We will resolve the issue promptly.

Please note that this online return policy is applicable to online purchases only. In-store purchases have a separate return policy.For any further inquiries or clarification regarding our return policy, please reach out to our customer service team. We are here to assist you and ensure your satisfaction.Thank you for shopping with us!

Shipping Information

All orders are shipped out of Riverton, UT. We will ship physical orders as quickly as possible and within 5 business days.

Shipping rates are based on the weight of your order and your location. Before the final checkout page, you will be shown what. the cost of shipping will be and choose which shipping option works best for you.

Excluding special orders, orders should arrive within 14 business days of shipment.

Privacy Policy

Your privacy matters to us. Shopping online with thekinlands.com is safe and secure - you don't have to worry about ordering online or about the information you give to us.

We do respect your privacy. We do not sell information about you with other companies. Through the order forms on our site, we collect information necessary for billing and shipping. We may need to contact you regarding your order so we need your phone number and email address. We may also send information about our company to you. If you do not want to receive email from us please deselect the checkbox when registering, unsubscribe from our email, or let us know and we will unsubscribe you.

You can review our privacy policy in its entirety here.

Terms of Service

We're so glad you're here and we'll always do our best to provide great guest support. Read our full terms of service here.